FAQ – Frequently Asked Questions

📦 What are the delivery times?

Our delivery times are generally 5 to 15 business days.
Once your order has been shipped, you will receive a tracking number to track your package in real-time.

🚚 Do you offer order tracking?

Yes, all our orders are shipped with a tracking number.
You will receive an email upon shipment with a link to track your package.

🌎 Do you ship internationally?

Currently, we only ship to France.

We are working to expand our delivery zones in the future to be able to offer our products internationally.

💳 What payment methods are accepted?

We accept secure payments via:

Credit card (Visa, Mastercard)
Other methods offered at checkout

All transactions are 100% secure.

🔄 Can I return an item?

We accept returns within 7 days of receiving your order.

To be eligible for a return:

the item must be unused
in its original condition

Return shipping costs are the responsibility of the customer.

In case of a defective item or a problem with your order, we invite you to contact us. A solution (replacement or refund) will be offered to you promptly.

💰 How does the refund process work?

Once your return is received and verified, the refund will be processed to your original payment method within a few days.

❌ Can I cancel or modify my order?

Orders are processed quickly.
You can request a modification or cancellation within 24 hours of your order.

📩 How can I contact you?

You can contact us at any time via: